Gnoc Tier Ii Incident Management Technician

Leidos UK

Base: $73,450.00 - $132,775.00; bonus/equity: not ...
Servicenow incident ticket resolution
Osi layers 1-3 troubleshooting expertise
Vlan configuration and mpls wan support
The role involves supporting computer data communications systems by managing network events and resolving incidents within ServiceNow

Job Summary

  • The role involves supporting computer data communications systems by managing network events and resolving incidents within ServiceNow.
  • Technicians must leverage deep knowledge of the OSI model to troubleshoot layer two switching and layer three routing across enterprise networks.
  • Candidates are expected to work a day time Panama Shift schedule from 6am to 6pm while ensuring network devices meet baseline performance standards.

Matching Summary

The role involves supporting computer data communications systems by managing network events and resolving incidents within ServiceNow.

Salary

Base: $73,450.00 - $132,775.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ServiceNow incident ticket resolution
  • OSI layers 1-3 troubleshooting expertise
  • VLAN configuration and MPLS WAN support
  • Microfocus and Riverbed network tools usage
  • Hardware and software configuration management

Nice-to-have

  • Experience evaluating new network technologies
  • Ability to coordinate with vendors and service providers
  • Strong communication skills for team collaboration

Key Requirements

  • TS/SCI clearance with Polygraph required
  • DoD 8570 IAT Level 2 compliance mandatory
  • 10 years experience combining work history and education
  • Doctorate plus 3 years or HS diploma plus 10 years

Work Rights

Must have TS/SCI clearance with Polygraph

Tailored Resume

Cover Letter