Customer Solutions Consultant Ii

ada

Toronto, ON, Canada
Base: $105,000 - $134,000 ote cad; bonus/equity: n...
Remote
4+ years in customer success or solutions consulting
Experience with saas, cx, or ai technology environments
Strong technical aptitude for apis and integrations
Ada is an AI transformation platform dedicated to making customer service extraordinary by resolving over 83% of conversations through automation

Job Summary

  • Ada is an AI transformation platform dedicated to making customer service extraordinary by resolving over 83% of conversations through automation.
  • The Customer Solutions Consultant acts as a trusted advisor to guide organizations through their digital transformation journey using the ACX Framework.
  • Employees enjoy unlimited vacation, comprehensive health benefits, and a learning budget to invest in their long-term growth goals.

Matching Summary

Ada is an AI transformation platform dedicated to making customer service extraordinary by resolving over 83% of conversations through automation.

Salary

Base: $105,000 - $134,000 OTE CAD; Bonus/Equity: Not specified; Benefits: Unlimited Vacation, Comprehensive Health, Wellness Account

Skills & Requirements

Must-have

  • 4+ years in customer success or solutions consulting
  • Experience with SaaS, CX, or AI technology environments
  • Strong technical aptitude for APIs and integrations
  • Ability to analyze performance data and drive ROI
  • Proven experience managing enterprise or mid-market clients

Nice-to-have

  • Curious, proactive, and resilient personality traits
  • Experience with large language models (LLMs)
  • Ability to translate complex technical concepts for non-technical stakeholders
  • Background in strategic partnership building
  • Familiarity with Salesforce, Zendesk, Shopify, or HubSpot

Key Requirements

  • 4+ years of relevant post-sales experience
  • Located in Toronto, Canada
  • Technical proficiency with system configurations and data flows

Work Rights

Must be located in Toronto

Tailored Resume

Cover Letter