Technical Support Representative Ii: Complementary Solutions

jackhenry.dev

Springfield, MO, US
Base: $38,650 - $55,450; bonus/equity: not specifi...
Hybrid
Troubleshoot proprietary application issues
Work with customers via phone
Remote connection to customer's pc/server
Jack Henry is seeking a Technical Support Representative II for its Complementary Solutions team, dedicated to providing exceptional customer support for proprietary applications. The role involves troubleshooting and resolving customer issues via phone and remote access, requiring a minimum of two years experience in a technical support environment

Job Summary

  • The Technical Support Representative will be joining our Complementary Solutions - Synergy Technical Support team and will be responsible for working directly with customers to troubleshoot proprietary application issues.
  • Provides level one troubleshooting, accurately assesses the customer's product issue or problem, asks the user well thought-out or detailed questions, and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
  • At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture.

Matching Summary

Match Score: 80

Jack Henry is seeking a Technical Support Representative II for its Complementary Solutions team, dedicated to providing exceptional customer support for proprietary applications. The role involves troubleshooting and resolving customer issues via phone and remote access, requiring a minimum of two years experience in a technical support environment.

Salary

Base: $38,650 - $55,450; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshoot proprietary application issues
  • Work with customers via phone
  • Remote connection to customer's PC/server
  • Resolve issues and document solutions
  • Monitor incoming cases and emails
  • Participate in training programs

Nice-to-have

  • Align with company mission
  • Bring unique perspectives
  • Collaborate with team members

Key Requirements

  • 2 years of experience in technical support
  • Ability to work 7am-7pm CST shift
  • On-call shift once per month
  • Weekend shift once every 8-12 weeks

Work Rights

Not specified

Tailored Resume

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