Analista Júnior De Qualidade Em Atendimento & Ia

Accenture

Nova Lima, MG, Brazil
Data analysis and quality indicators
Excel and power bi
Customer experience (cx) quality tools
Investigate interactions flagged by AI as critical, focusing on human context and deviations from the norm

Job Summary

  • Investigate interactions flagged by AI as critical, focusing on human context and deviations from the norm.
  • Analyze trends identified by AI and propose improvements to scripts, flows, and customer journeys.
  • Create reports, dashboards, and presentations with practical recommendations for quality indicator evolution.

Matching Summary

Investigate interactions flagged by AI as critical, focusing on human context and deviations from the norm.

Skills & Requirements

Must-have

  • Data analysis and quality indicators
  • Excel and Power BI
  • Customer Experience (CX) quality tools
  • AI in customer interactions
  • Executive reporting and presentations

Nice-to-have

  • Prompt Engineering
  • SQL
  • Human context in AI analysis
  • Strategic action planning

Key Requirements

  • Experience in data analysis and quality indicators
  • Proficiency in Excel and Power BI
  • Experience with CX or Contact Center quality processes
  • Familiarity with AI concepts in customer interactions
  • Experience creating executive reports and presentations

Work Rights

Not specified

Tailored Resume

Cover Letter