Complex Claims Examiner

American International Group

Hong Kong, Hong Kong
Complex claims handling
Coverage determination
Quantum analysis
Manage key employee compensation claims handling enquiry, coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service

Job Summary

  • Manage key employee compensation claims handling enquiry, coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
  • Work with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation.
  • AIG invests in its people through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Matching Summary

Manage key employee compensation claims handling enquiry, coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.

Skills & Requirements

Must-have

  • complex claims handling
  • coverage determination
  • quantum analysis
  • legal liability assessment
  • stakeholder communication
  • policy interpretation

Nice-to-have

  • customer focused claim resolution
  • proactive claims handling
  • continuous improvement
  • empathy and efficiency

Key Requirements

  • Basic standard of technical claims competence
  • Handling moderate to lower complexity complex claims
  • Agreed level of authority limit

Work Rights

Not specified

Tailored Resume

Cover Letter