Not specified; not specified; competitive salary +...
Hybrid (onsite: tuesdays, wednesdays & thursdays)
Experience in service delivery and it service management
Strong client escalation management capabilities
Ability to coordinate cross-functional technical teams
Worldpay (FIS) is seeking an Analyst Lead for Managed Services, responsible for overseeing client service relationships and ensuring operational stability within a hybrid working environment. The ideal candidate will possess experience in service delivery and strong communication skills, with a focus on incident management and cross-functional collaboration
Job Summary
The Service Manager serves as the primary owner of the operational service relationship, accountable for delivering a reliable and well-governed service experience.
This role requires coordinating across support, engineering, and change teams to manage escalations and ensure strict adherence to service level agreements.
Candidates must possess strong ownership and critical thinking skills to prioritize effectively under pressure while translating technical issues into business-focused messaging.
Matching Summary
Match Score: 85
Worldpay (FIS) is seeking an Analyst Lead for Managed Services, responsible for overseeing client service relationships and ensuring operational stability within a hybrid working environment. The ideal candidate will possess experience in service delivery and strong communication skills, with a focus on incident management and cross-functional collaboration.
Salary
Not specified; Not specified; Competitive salary and benefits mentioned
Skills & Requirements
Must-have
Experience in Service Delivery and IT Service Management
Strong client escalation management capabilities
Ability to coordinate cross-functional technical teams
Proficiency in incident, problem, change, and SLA management
Excellent written and verbal communication skills
Nice-to-have
Experience working in financial services environments
Familiarity with ServiceNow or similar ITSM platforms
ITIL certification or formal service management exposure