Sr Business Process Analyst - Knowledge Management And Ai
Workday
Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools
Process mapping and analysis methodologies
This role involves analyzing knowledge trends and customer interactions to drive process optimization initiatives that strengthen the knowledge ecosystem
Job Summary
This role involves analyzing knowledge trends and customer interactions to drive process optimization initiatives that strengthen the knowledge ecosystem.
The company is a Fortune 500 leader in AI platforms for managing people, money, and agents, fostering a culture of integrity and shared enthusiasm.
Candidates will collaborate with cross-functional teams to integrate knowledge management systems with other platforms and enhance digital agent capabilities.
Matching Summary
This role involves analyzing knowledge trends and customer interactions to drive process optimization initiatives that strengthen the knowledge ecosystem.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years knowledge management tools
Process mapping and analysis methodologies
SQL and data visualization tools proficiency
Digital agent and AI chatbot experience
Nice-to-have
KCS and Lean Six Sigma certification
Adaptable self-starter with sun-drenched optimism
Experience with emerging AI technologies
Strong written and verbal communication skills
Key Requirements
Bachelor's degree in related field or equivalent experience
8+ years as Business Process Analyst or similar role
5+ years in knowledge management tools and KCS
2+ years experience with SQL and data visualization
Demonstrated experience in Lean, Six Sigma, or BPMN