Acquire.ai is seeking a Customer Care Specialist to enhance customer satisfaction through effective communication and problem-solving. The role requires at least one year of customer service experience and a strong understanding of North American culture, focusing on delivering high-quality service
Job Summary
This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication.
Provide full range of customer service to assigned clients by phone or email. Full range of customer service includes handling of incoming calls and outgoing calls.
HMO coverage for you and Yearly Kick Off Parties with major giveaways.
Matching Summary
Match Score: 85
Acquire.ai is seeking a Customer Care Specialist to enhance customer satisfaction through effective communication and problem-solving. The role requires at least one year of customer service experience and a strong understanding of North American culture, focusing on delivering high-quality service.
Skills & Requirements
Must-have
Driving customer satisfaction
Answering customer inquiries
Handling incoming and outgoing calls
Providing accurate and polite customer interaction
Data entry with precision
Meeting and exceeding operational targets
Nice-to-have
Receptive to feedback and coaching
Supportive to colleagues
Proposing ideas for continuous improvement
Actively involved in problem solving
Embracing collaboration and passion
Key Requirements
1 year or more of customer service experience
Completed at least 2 years of college education
Excellent understanding of US or North American culture
Excellent written and verbal English communication skills