Service Desk Analyst - Remote (uk)

Codestone

UK
Fully remote
First-line technical support
Windows, ms office, active directory
Itsm tools
Codestone is seeking a remote Service Desk Analyst in the UK to provide first-line technical support to managed service customers. The ideal candidate should possess strong customer service skills and experience with Windows, Active Directory, and ITSM tools, along with a commitment to teamwork and problem-solving

Job Summary

  • Provide first-line technical support to managed service customers via phone, email, and self-service channels.
  • Take ownership of incidents and service requests, troubleshoot issues across various technologies, and escalate complex problems.
  • The role requires strong customer service, communication, and problem-solving skills, with a focus on accountability and teamwork.

Matching Summary

Match Score: 85

Codestone is seeking a remote Service Desk Analyst in the UK to provide first-line technical support to managed service customers. The ideal candidate should possess strong customer service skills and experience with Windows, Active Directory, and ITSM tools, along with a commitment to teamwork and problem-solving.

Skills & Requirements

Must-have

  • First-line technical support
  • Windows, MS Office, Active Directory
  • ITSM tools
  • Remote support tools
  • Customer service skills

Nice-to-have

  • ITIL Foundation certification
  • Empathy and patience
  • Attention to detail
  • Teamwork

Key Requirements

  • Experience in Service Desk or MSP environment
  • Knowledge of Windows 10+
  • Knowledge of Active Directory
  • Ability to explain technical issues

Work Rights

Not specified

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