Verbal Complaints Specialist Iii

Newrez

Not specified; not specified; comprehensive benefi...
5+ years of mortgage experience
Knowledge of cfpb laws
Loss mitigation and foreclosure knowledge
The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and providing training to subordinate team members

Job Summary

  • The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and providing training to subordinate team members.
  • Employees must make outbound calls to homeowners within 24 hours to acknowledge complaints and research loan details to determine resolution steps.
  • Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, paid parental leave, and volunteer time off.

Matching Summary

The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and providing training to subordinate team members.

Salary

Not specified; Not specified; Comprehensive benefits including medical, dental, vision, 401(k) match, and paid leave

Skills & Requirements

Must-have

  • 5+ years of mortgage experience
  • Knowledge of CFPB laws
  • Loss mitigation and foreclosure knowledge
  • Outbound call resolution within 24 hours
  • Reviewing team escalation responses

Nice-to-have

  • Superior empathy and problem-solving skills
  • Ability to work under strict deadlines
  • Strong organizational and multi-tasking abilities
  • Experience with MSP or Finastra Servicing Director
  • Commitment to community and customer impact

Key Requirements

  • High School Diploma required
  • 5+ years of Mortgage Experience
  • Well-rounded knowledge of Consumer Financial Protection Laws
  • Mortgage, consumer finance, loss mitigation, or foreclosure experience
  • Intermediate knowledge of MS Word, Excel, and Outlook

Work Rights

Not specified

Tailored Resume

Cover Letter