German Customer Service Associate

Concentrix

Cape Town, South Africa
Base: r20 000; benefits: medical aid for main memb...
German verbal communication
International call centre experience
Work shifts aligned to uk business hours
Take ownership of high profile, escalated cases from beginning to resolution and manage work order within business SLA's

Job Summary

  • Take ownership of high profile, escalated cases from beginning to resolution and manage work order within business SLA's.
  • Proactively offer solutions to any issues or concerns that customers might face while consistently applying agreed behavioural and compliance standards.
  • This role offers a monthly salary of R20 000, medical aid, a pension fund, subsidised transport, and group life cover.

Matching Summary

Take ownership of high profile, escalated cases from beginning to resolution and manage work order within business SLA's.

Salary

Base: R20 000; Benefits: Medical aid for main member / medical insurance for employee and two dependents, Pension Fund, Subsidised transport, Group life cover, Fantastic Employee Assistance Programme (EAP), Access to financial well-being sessions, will writing sessions and stress management sessions

Skills & Requirements

Must-have

  • German verbal communication
  • international Call Centre experience
  • work shifts aligned to UK business hours
  • Protecting information security

Nice-to-have

  • career in the travel industry
  • support each other’s success
  • creativity meets innovative technology
  • community of likeminded individuals

Key Requirements

  • minimum of 6 months international Call Centre experience
  • Passed Grade 12
  • Ability to work shifts aligned to UK business hours
  • Proficient in German verbal communication
  • legally authorised to work in the SA

Work Rights

Legally authorised to work in SA

Tailored Resume

Cover Letter