The HR Connect NAM Inquiry Management Specialist is responsible for providing operations support services, including customer support to employees and managers on HR related topics
Job Summary
The HR Connect NAM Inquiry Management Specialist is responsible for providing operations support services, including customer support to employees and managers on HR related topics.
Responsibilities include supporting the inquiry management team with cases and chats, acting as an instructor on systems, and guiding self-service options.
This entry-level position requires a Bachelor’s degree/University degree or equivalent experience and involves working evening to mid-night shifts.
Matching Summary
The HR Connect NAM Inquiry Management Specialist is responsible for providing operations support services, including customer support to employees and managers on HR related topics.
Skills & Requirements
Must-have
HR systems direct access
cases and live chats
exceptional client experience
compliance with applicable laws
clear and concise written and verbal communication
Nice-to-have
problem-solving and decision-making skills
organization and time management skills
demonstrated problem-solving
Key Requirements
Bachelor’s degree/University degree or equivalent experience
Proficient in Microsoft Office
Previous relevant experience in contact center / customer service (desirable)