Regional Manager Emea Cx Support Operations

Sharkninjaoperatingllc

Leeds, United Kingdom
Hybrid - 3 days from office
Emea day-to-day operational execution
Find it | fix it rapid action cadence
Translate cx insights into defect hypotheses
SharkNinja is seeking a Regional Manager for CX Support Operations in EMEA, based in Leeds, UK. The role involves hands-on leadership in operational delivery, focusing on enhancing the post-purchase consumer experience and driving continuous improvement through cross-functional collaboration. ###

Job Summary

  • You will be the EMEA execution lead for CX Support Operations, owning day-to-day operational delivery and running a ‘Find It | Fix It’ rapid action cadence to spot smoke, remove friction, and protect the post purchase consumer experience.
  • This is a hands-on operator role: you will run daily controls and tasking, translate Cx insights into clear defect hypotheses, and drive fast cross-functional fixes with Logistics, DTC/eCommerce, Finance, Fraud, Technology/IT and CX Delivery partners.
  • Operate a repeatable ‘Find It | Fix It’ cycle: detect smoke via Cx signals and drive rapid root-cause, propose the smallest effective fix, mobilise the right partners, confirm impact, then standardise.

Matching Summary

Match Score: 85

SharkNinja is seeking a Regional Manager for CX Support Operations in EMEA, based in Leeds, UK. The role involves hands-on leadership in operational delivery, focusing on enhancing the post-purchase consumer experience and driving continuous improvement through cross-functional collaboration. ###

Skills & Requirements

Must-have

  • EMEA day-to-day operational execution
  • Find It | Fix It rapid action cadence
  • Translate CX insights into defect hypotheses
  • Drive cross-functional fixes with partners
  • Run daily/weekly operational routines
  • Lead triage and prioritization of live order issues

Nice-to-have

  • Protect post-purchase consumer experience
  • Spot smoke and remove friction
  • Continuous improvement mindset

Key Requirements

  • 3 days from office hybrid model

Work Rights

Not specified

Tailored Resume

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