Customer Support Specialist - Open Banking @ing Hubs Ro
ING Hubs Romania
Bucharest, Romania
Troubleshoot api issues
Resolve technical questions
Incident resolution within slas
As part of our Developer Support Team you will be responsible for providing excellent support services to external developers who consume ING APIs or visit the ING developer portal
Job Summary
As part of our Developer Support Team you will be responsible for providing excellent support services to external developers who consume ING APIs or visit the ING developer portal.
You will provide day-to-day support to external developers by troubleshooting API issues, resolving technical questions, and ensuring timely incident resolution in line with Service Level Agreements (SLAs).
Serve as the voice of the customer inside the organisation by ensuring developer feedback is clearly captured and conveyed internally; identify patterns, propose enhancements, and thereby contribute to better API products and services.
Matching Summary
As part of our Developer Support Team you will be responsible for providing excellent support services to external developers who consume ING APIs or visit the ING developer portal.
Skills & Requirements
Must-have
Troubleshoot API issues
Resolve technical questions
Incident resolution within SLAs
ITIL-aligned incident management
Onboarding new API consumers
Developer feedback and expectation management
Nice-to-have
Passionate about excellent servicing
Naturally collaborative person
Energetic and dedicated professional
Takes initiative and has strong drive
Can do attitude
Excellent planning and organizational skills
Key Requirements
Experience in customer support and client-facing role
Ability to understand client needs
Ability to evaluate, troubleshoot, and follow-up on customer issues
Proven ability to multi-task
Bachelors Degree, preferably IT background or equivalent
Excellent English verbal and written communication skills