Troubleshooter Assistant Engineer, Non Kone Equipment

KONE Croatia

Fully remote
Remote technical support
Root cause analysis
24/7 connected services support
Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution

Job Summary

  • Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.
  • Support sales in assessing the maintainability of equipment before tendering for maintenance contracts.
  • KONE moves two billion people every day and is a global leader in the elevator and escalator industry.

Matching Summary

Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.

Skills & Requirements

Must-have

  • Remote technical support
  • Root cause analysis
  • 24/7 Connected Services support
  • KRM device configuration
  • Knowledge base creation
  • Safety process adherence

Nice-to-have

  • Teamwork and collaboration
  • Customer service mindset
  • Flexibility and willingness to travel
  • Innovative and collaborative culture

Key Requirements

  • Diploma in Engineering or relevant field
  • IT literacy
  • Knowledge of KONE and/or non-KONE products
  • Willing to travel
  • Flexibility

Work Rights

Not specified

Tailored Resume

Cover Letter