The Customer Service Collaborator is a central point of contact for our clientele, efficiently processing orders and inquiries via various channels
Job Summary
The Customer Service Collaborator is a central point of contact for our clientele, efficiently processing orders and inquiries via various channels.
Key responsibilities include order processing, customer support in German and French, complaint handling, invoicing, and data maintenance in CRM and ERP systems.
The role requires excellent customer orientation, structured work habits, and strong communication skills in German and French.
Matching Summary
The Customer Service Collaborator is a central point of contact for our clientele, efficiently processing orders and inquiries via various channels.
Skills & Requirements
Must-have
Process incoming orders efficiently
Handle customer inquiries and complaints
Maintain customer and item data in CRM/ERP
Coordinate with internal departments
Speak and write fluent German
Nice-to-have
Proactive process optimization
Support new employee onboarding
Contribute to digitalization projects
Key Requirements
Completed commercial apprenticeship or equivalent qualification
Good to very good French language skills
Experience with ERP/CRM systems (Navision, Salesforce) is advantageous