Customer Service Representative

FLEX Ltd

Not specified
5 years customer service experience
Bachelor's degree or equivalent
English speaking and writing skills
FLEX Ltd is seeking a Customer Service Representative to manage customer inquiries and provide high-quality service in a dynamic environment. The ideal candidate should have a background in customer service and experience in operational coordination, with strong communication skills. The company values diversity and offers opportunities for growth within a collaborative culture

Job Summary

  • The role involves communicating with customers to handle inquiries and resolve problems efficiently while maintaining high service standards.
  • Candidates must coordinate complex operational processes including Orderboard, RMA, CMA, AR, OTD, Sales, and Export Processes.
  • Flex offers a respectful, inclusive, and collaborative environment where employees can invest in their growth and make a difference.

Matching Summary

Match Score: 75

FLEX Ltd is seeking a Customer Service Representative to manage customer inquiries and provide high-quality service in a dynamic environment. The ideal candidate should have a background in customer service and experience in operational coordination, with strong communication skills. The company values diversity and offers opportunities for growth within a collaborative culture.

Skills & Requirements

Must-have

  • 5 years customer service experience
  • Bachelor's degree or equivalent
  • English speaking and writing skills
  • Orderboard RMA CMA AR OTD coordination
  • Incoterms and SOX controls knowledge

Nice-to-have

  • High-pressure situation management
  • Collaborative inclusive environment
  • Clear communication without jargon
  • One call resolution capability
  • Proactive metric tracking and action

Key Requirements

  • Typically requires Bachelor's degree (BA or BS)
  • Requires 5 years of Customer Service experience
  • Knowledge of EDI, CTO, BTO, BTF processes
  • Understanding of Bilateral and Triangular Invoicing

Work Rights

Not specified

Tailored Resume

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