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Equinix Inc. is seeking a Manager for Customer Success in China, responsible for leading a team of Customer Success Managers (CSMs) and ensuring effective execution of customer engagement and renewal processes. The role emphasizes coaching, collaboration, and a strong execution focus within the company's digital infrastructure environment.
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Job Summary
This role provides front-line leadership and coaching to a team of Customer Success Managers while remaining close to the work.
The position acts as a critical bridge between strategy and day-to-day delivery, reinforcing execution discipline and supporting adoption of new practices.
Equinix values human connection and offers an environment where bold ideas are welcomed and everyone has the opportunity to shape their future.
Matching Summary
Match Score: 75
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Equinix Inc. is seeking a Manager for Customer Success in China, responsible for leading a team of Customer Success Managers (CSMs) and ensuring effective execution of customer engagement and renewal processes. The role emphasizes coaching, collaboration, and a strong execution focus within the company's digital infrastructure environment.
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Skills & Requirements
Must-have
Customer success management experience
Team coaching and leadership skills
Renewal hygiene and execution discipline
Nice-to-have
Bias for action and continuous improvement
Strong internal partnership capabilities
Commercial maturity in customer engagement
Key Requirements
Relevant experience in Customer Success or GTM function
Exposure to coaching or informal people leadership responsibilities