Customer Journey Expert (cje) Digital Channels

Ingal Com My

Hybrid
Customer journey expert
Digital channels development
Mobile app proposition
Ingal Com My is seeking a Customer Journey Expert (CJE) for their Digital Channels team, focusing on enhancing the mobile app experience. The ideal candidate should possess strong project management skills, a customer-centric approach, and the ability to collaborate across various teams while navigating complex organizational structures

Job Summary

  • Drive or contribute to projects aiming to enrich/improve the digital/mobile proposition of ING, in respect of the risk, legislation and regulatory frameworks.
  • Define and execute the vision for the creation of engaging content (banking-related but not only) to increase the engagement on our channels.
  • We offer you a progressive and agile way of working, where new ideas are valued ahead of convention.

Matching Summary

Match Score: 85

Ingal Com My is seeking a Customer Journey Expert (CJE) for their Digital Channels team, focusing on enhancing the mobile app experience. The ideal candidate should possess strong project management skills, a customer-centric approach, and the ability to collaborate across various teams while navigating complex organizational structures.

Skills & Requirements

Must-have

  • Customer journey expert
  • Digital channels development
  • Mobile app proposition
  • Content management system (CMS)
  • Agile working methodology
  • Stakeholder management skills
  • Analytical and data skills

Nice-to-have

  • Enthusiasm for helping others
  • Knack for always being a step ahead
  • Collaborative and listens
  • Challenges the status quo
  • Retail banking experience
  • International context collaboration

Key Requirements

  • Minimum 3 to 5 years of professional experience
  • Experience in digital delivery
  • Master’s degree
  • Fluency in Dutch or French AND English

Work Rights

Not specified

Tailored Resume

Cover Letter