Data Center Operator Lead Technician

JLL

Spartanburg, SC, United States
Onsite
Data center hardware repair
Server networking and storage hardware
Incident response and root cause analysis
The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment and serves as the senior onsite escalation point

Job Summary

  • The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment and serves as the senior onsite escalation point.
  • JLL offers personalized benefits that support personal well-being and growth including a 401(k) plan with matching contributions, comprehensive medical, dental and vision care, paid parental leave, and paid time off.
  • JLL is committed to hiring talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong while shaping the future of real estate.

Matching Summary

The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment and serves as the senior onsite escalation point.

Skills & Requirements

Must-have

  • Data center hardware repair
  • Server networking and storage hardware
  • Incident response and root cause analysis
  • SLA compliance and ITSM workflows
  • Vendor relationship management
  • 24/7 operational environment

Nice-to-have

  • Mentoring and technical training
  • Preventive maintenance programs
  • Data center infrastructure management tools
  • ITIL framework knowledge
  • Inventory management optimization
  • Strong documentation and reporting skills

Key Requirements

  • Associate degree or equivalent experience
  • Minimum 5+ years data center hardware experience
  • Leadership experience in technical teams
  • Experience with ITSM frameworks and SLA compliance
  • Ability to work nights, weekends, and on-call rotations
  • Industry certifications preferred
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter