Customer Banking Specialist - Warnbro (33.75hr/wk)

Hanoverparkbank

Warnbro, Western Australia, Australia
Deliver seamless banking experience
Build personal connection with customers
Respond to transactional needs
The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online

Job Summary

  • The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online.
  • In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
  • Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

Matching Summary

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online.

Skills & Requirements

Must-have

  • deliver seamless banking experience
  • build personal connection with customers
  • respond to transactional needs
  • adhere to bank processes and procedures
  • capture customer feedback

Nice-to-have

  • passion for service excellence
  • comfortable working independently
  • seeing the big picture for customers
  • genuine passion for the customer
  • participate in community events

Key Requirements

  • available to cover predetermined roster
  • ability to ask the right questions
  • ability to find the right solutions
  • act with integrity
  • place the customer at the centre

Work Rights

Not specified

Tailored Resume

Cover Letter