Customer Specialist – Iloilo City Site (fresher)

WNS Global Services (Australia) Pty Ltd

Iloilo City, Philippines
On-site
Communicate with customers professionally
Provide solutions as per guidelines
Listen attentively to customer needs
WNS Global Services is seeking a Customer Specialist for their Iloilo City site, targeting fresh graduates and individuals with some BPO experience. The role involves providing professional customer support, with a strong emphasis on empathy and effective communication

Job Summary

  • Communicate with customers in professional manner & provide solution for specific requests as per process guidelines.
  • We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
  • Enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1.

Matching Summary

Match Score: 85

WNS Global Services is seeking a Customer Specialist for their Iloilo City site, targeting fresh graduates and individuals with some BPO experience. The role involves providing professional customer support, with a strong emphasis on empathy and effective communication.

Skills & Requirements

Must-have

  • Communicate with customers professionally
  • Provide solutions as per guidelines
  • Listen attentively to customer needs
  • Demonstrate empathy in support

Nice-to-have

  • Experience of Outperformance
  • Engagement and celebration culture
  • Contribute to society

Key Requirements

  • College graduates with no BPO experience (Insurance Account)
  • High school graduate, preferably with 6 months BPO experience (Travel Account)
  • Good customer service skills
  • Willing to work onsite and shifting schedules
  • Can start ASAP
  • Graduates of Senior High School (K-12) or High School Graduates (pre-K-12)

Work Rights

Not specified

Tailored Resume

Cover Letter