The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone-based customer service role supporting customers who are victims of Card Fraud and Scams, delivering excellent customer service and innovation.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure when managing high volumes of customer interactions.
Matching Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
Handling inbound and outbound calls
Exceptional customer service
Detection analysis on scam/fraud events
Financial crime and security trends
High volume customer interactions
Emotional resilience under pressure
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Interact with diverse customers and colleagues
Key Requirements
12-month fixed term contract
Full time (38 hours per week)
Rotating roster required
In office attendance for training
Hybrid working model
Preferred experience in Financial Services Industry