As the Digital Order to Cash Service Manager, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement
Job Summary
As the Digital Order to Cash Service Manager, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement.
Join the team transforming the end-to-end Order to Cash (O2C) processes, systems, and operating model and deliver standardized, scalable, and innovative digital solutions across the value chain.
Help shape the future of care for chronic and complex conditions like diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.
Matching Summary
As the Digital Order to Cash Service Manager, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement.
Skills & Requirements
Must-have
end-to-end service quality
continuous improvement
stakeholder collaboration
service automation
order management
cash applications
collections
credit management
Nice-to-have
AI-powered biopharma
Agile delivery models
EDI
E-commerce
ESKER OCR
HIGHRADIUS
Key Requirements
10+ years experience in Service Management
Experience in global or multi-country environments