The Desktop Support Engineer serves as the primary point of contact for end users requiring IT assistance across multiple locations
Job Summary
The Desktop Support Engineer serves as the primary point of contact for end users requiring IT assistance across multiple locations.
Engineers are responsible for resolving hardware and software incidents within agreed SLA timelines while maintaining accurate service records.
This role requires participation in rotational shifts covering Monday to Sunday, including weekends and public holidays, to support a 24/7 operational environment.
Matching Summary
Match Score: 85
The Desktop Support Engineer serves as the primary point of contact for end users requiring IT assistance across multiple locations.
Skills & Requirements
Must-have
Microsoft Windows support
Microsoft Office 365 troubleshooting
Rotational shift coverage
Incident ticket management
Device imaging and re-imaging
Asset inventory verification
Onsite and remote support
Nice-to-have
Strong documentation skills
Customer site flexibility
Proactive problem solving
Adaptability to operational exigencies
Key Requirements
Willingness to work rotating shifts
Availability for weekend and holiday support
Comfortable with extended hours during critical incidents