Ms Engineer L1, Network

NTT Communications

On-site
Entry-level troubleshooting experience
Basic knowledge of itil processes
Proficiency in itsm tools usage
NTT Communications is seeking a Level 1 Managed Services Engineer to provide first-line support for clients’ IT infrastructure, ensuring operational continuity and addressing technical incidents. The role emphasizes proactive problem-solving, customer-centric communication, and a disciplined approach to incident management

Job Summary

  • You will serve as the first point of contact for clients, ensuring their IT infrastructure remains operational with zero missed SLA conditions.
  • The role involves proactively identifying root causes of incidents and providing support via telephone, ITSM tickets, or chat across technology domains like Cloud and Security.
  • NTT DATA is a global leader serving 75% of the Fortune Global 100, offering a diverse workplace where you can grow and thrive.

Matching Summary

Match Score: 75

NTT Communications is seeking a Level 1 Managed Services Engineer to provide first-line support for clients’ IT infrastructure, ensuring operational continuity and addressing technical incidents. The role emphasizes proactive problem-solving, customer-centric communication, and a disciplined approach to incident management.

Skills & Requirements

Must-have

  • Entry-level troubleshooting experience
  • Basic knowledge of ITIL processes
  • Proficiency in ITSM tools usage
  • Understanding of redundancy concepts
  • Ability to work across multiple tech domains

Nice-to-have

  • Client-centric approach to service delivery
  • Active listening and communication skills
  • Willingness to work longer hours when needed
  • Positive outlook in pressurized environments
  • Experience with disaster recovery testing

Key Requirements

  • Bachelor's degree in IT or Computing
  • Entry-level experience in ICT organization
  • Disciplined handling of daily tickets

Work Rights

Not specified

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