Senior/principal Customer Success Manager

Onetrust

London, United Kingdom
On-site
Strategic advisor to customers
Drive revenue retention and growth
Manage customer relationships
Act as a trusted advisor for strategic customers from the start of their journey to renewal in a high-to-medium touch role

Job Summary

  • Act as a trusted advisor for strategic customers from the start of their journey to renewal in a high-to-medium touch role.
  • Your main goal will be to ensure our key customers are happy and satisfied with the products they have purchased.
  • We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Matching Summary

Act as a trusted advisor for strategic customers from the start of their journey to renewal in a high-to-medium touch role.

Skills & Requirements

Must-have

  • Strategic advisor to customers
  • Drive revenue retention and growth
  • Manage customer relationships
  • Ensure platform adoption and value
  • Cross-functional collaboration
  • Deliver business reviews

Nice-to-have

  • Empathetic to customer pain points
  • Thrive in fast-paced environment
  • Strategic thinker and problem-solver
  • Independent team player

Key Requirements

  • 6+ years in a client-facing CSM role
  • BA/BS in a relevant subject
  • Experience managing Enterprise, Strategic customers
  • Experience implementing SaaS solutions
  • Experience using SFDC, Gainsight

Work Rights

Not specified

Tailored Resume

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