Director - Customer Success

Wood Mackenzie

Hybrid
Operationalize customer success
Drive adoption and engagement
Customer value realization
The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy

Job Summary

  • The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy.
  • This role is ideal for a disciplined operator who excels at scaling teams, building processes, and partnering cross-functionally to deliver commercial impact.
  • Manage and develop a high-performing team of Customer Success Senior Managers and specialists focused on adoption, engagement, and value realization.

Matching Summary

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy.

Skills & Requirements

Must-have

  • operationalize Customer Success
  • drive adoption and engagement
  • customer value realization
  • customer lifecycle management
  • cross-functional partnership

Nice-to-have

  • scaling CS operations
  • product-led SaaS transformation
  • oil & gas experience

Key Requirements

  • 5+ years leading Customer Success teams
  • 10+ years in Customer Success
  • Experience managing managers
  • Strong commercial instincts

Work Rights

Not specified

Tailored Resume

Cover Letter