The Customer Experience Supervisor is responsible for leading a team on a day-to-day basis to ensure effective, efficient, and customer-oriented communication to customers, dealers, third-party and team members
Job Summary
The Customer Experience Supervisor is responsible for leading a team on a day-to-day basis to ensure effective, efficient, and customer-oriented communication to customers, dealers, third-party and team members.
The Supervisor will provide one-on-one and ongoing coaching to Customer Experience Agents, Customer Experience Support and the Senior Specialist and will participate in the recruiting and hiring processes.
Oversee the day-to-day activities of the Customer Care unit to ensure the right customer-first approach to handling customer communications.
Matching Summary
The Customer Experience Supervisor is responsible for leading a team on a day-to-day basis to ensure effective, efficient, and customer-oriented communication to customers, dealers, third-party and team members.
Skills & Requirements
Must-have
Customer-oriented communication
Handle escalated system issues
Monitor performance levels
Real-time service level management
Analyze inbound metrics
Customer service strategies execution
Nice-to-have
Collaborative team environment
Dream. Do. Grow. culture
Enhance customer experience
Respect for all perspectives
Key Requirements
Four-Year College Degree
2-5 years of relevant work experience
Supervising call center operations
Strong oral and written communication skills in English and Spanish