Debit Card Support Representative Ii

Jack Henry

Louisville, KY, US
Base: $17.26-$24.03 ph; bonus/equity: not specifie...
On-site
18 months customer service experience
Debit card services knowledge
Financial institution backroom operations
The role involves providing high-volume tier one support to financial institution customers regarding debit and credit processing platforms

Job Summary

  • The role involves providing high-volume tier one support to financial institution customers regarding debit and credit processing platforms.
  • Candidates must be available to work between 7:00 am and 7:00 pm CT, including potential holidays and weekends based on business needs.
  • Jack Henry values a culture of commitment where associates are empowered to rise to challenges and support one another through change.

Matching Summary

The role involves providing high-volume tier one support to financial institution customers regarding debit and credit processing platforms.

Salary

Base: $17.26-$24.03 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive physical, mental, and financial health benefits

Skills & Requirements

Must-have

  • 18 months customer service experience
  • Debit card services knowledge
  • Financial institution backroom operations
  • CRM system case management
  • Caller authentication procedures

Nice-to-have

  • Silverlake System expertise
  • CIF 20/20 core system knowledge
  • Fiserv Optis system familiarity
  • Troubleshooting techniques understanding
  • 35-40 WPM typing speed

Key Requirements

  • Minimum 18 months in customer service or financial operations
  • Live within 70-mile radius of specified office locations
  • Must remain available for extended hours including weekends/holidays

Work Rights

Not specified

Tailored Resume

Cover Letter