Lead the governance and continuous improvement of service management processes, ensuring technology services are delivered in a consistent, reliable, and customer-focused way
Job Summary
Lead the governance and continuous improvement of service management processes, ensuring technology services are delivered in a consistent, reliable, and customer-focused way.
Support and guide the IT Services team, fostering an inclusive and engaged culture that enhances service delivery and provide clear, accessible data insights and reporting.
AGIG is proudly recognised by WORK180 as a committed and supportive employer of choice for women, reflecting our dedication to creating a diverse, inclusive, and equitable workplace.
Matching Summary
Lead the governance and continuous improvement of service management processes, ensuring technology services are delivered in a consistent, reliable, and customer-focused way.
Skills & Requirements
Must-have
IT service delivery
ITIL-based service management
service provider governance
continuous improvement
data analytics and reporting
Nice-to-have
inclusive and engaged culture
customer-focused outcomes
community partnerships
diverse energy supply
Key Requirements
5–8+ years’ experience in IT service delivery
ITIL v4 Foundation certification (or higher)
Tertiary qualification in Business, IT, or related discipline (or equivalent experience)