Senior Specialist, It Vendor Management

JLL UK

Hong Kong, SAR, China
Manage end-to-end it vendor lifecycle
Define and track kpis and slas
Lead contract negotiations and renewals
We are seeking an experienced IT Vendor Management professional to own and optimize our external partner ecosystem

Job Summary

  • We are seeking an experienced IT Vendor Management professional to own and optimize our external partner ecosystem.
  • You will act as the strategic bridge between the business and technology partners, ensuring performance, compliance, and cost efficiency.
  • Leverage prior SDM experience to anticipate operational risks, drive service improvements, and hold vendors accountable to SLAs.

Matching Summary

We are seeking an experienced IT Vendor Management professional to own and optimize our external partner ecosystem.

Skills & Requirements

Must-have

  • Manage end-to-end IT vendor lifecycle
  • Define and track KPIs and SLAs
  • Lead contract negotiations and renewals
  • Analyze vendor landscape for opportunities
  • Translate technical needs into vendor scopes

Nice-to-have

  • Prior vendor-side Service Delivery Manager experience
  • Data-driven mindset with hands-on analysis
  • Executive-level relationship building
  • Familiarity with vendor management systems

Key Requirements

  • 5-8 years of professional experience in IT vendor management
  • Proven experience managing multiple IT vendors
  • Demonstrated ability to work with complex contracts and SLAs
  • Bachelor’s degree in Business, IT, or equivalent experience

Work Rights

Not specified

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