Senior Customer Service Representative With French
Solenis Australia Pty Limited
Bucharest, Romania
Not specified; annual bonus (target based); benefi...
Hybrid
Fluent in french and english language
Minimum 1 year customer service experience
Experience handling conflict situations
The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentoring team members
Job Summary
The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentoring team members.
Candidates must be fluent in both French and English to effectively support sales teams and handle escalated customer complaints.
The role offers a hybrid working schedule at a LEED Platinum certified office in Bucharest, Romania, along with comprehensive benefits including life insurance and annual bonuses.
Matching Summary
The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentoring team members.
Salary
Not specified; Annual Bonus (Target based); Benefits include Life Insurance, Private Medical Care, Holiday Allowance, Christmas and Easter Bonus, Extra vacation days
Skills & Requirements
Must-have
Fluent in French and English language
Minimum 1 year Customer Service experience
Experience handling conflict situations
Intermediate computer skills with accurate keyboarding
Proficiency in MS Word and Excel
Nice-to-have
Experience with ERP systems like SAP or JDE
Ability to mentor junior representatives
Proactive problem-solving mindset
Strong relationship building skills
Process improvement suggestions
Key Requirements
Fluency in French and English required
Minimum 1 year total work experience in Customer Service
Intermediate computer skills and ERP system knowledge preferred