It Client Management Services, Associate

Strada

Kl, IN, United States
On-site
Servicenow ticket monitoring
Itil process compliance
Customer service and ticket ownership
Join Strada, a leader in people, payroll, and technology, simplifying international workforce management across 180+ countries

Job Summary

  • Join Strada, a leader in people, payroll, and technology, simplifying international workforce management across 180+ countries.
  • Key responsibilities include managing ServiceNow tickets, administering CSM functionalities, overseeing approvals, and ensuring ITIL process compliance.
  • Strada offers a competitive total rewards package, continuing education, and tremendous potential for growth within a diverse and inclusive workplace.

Matching Summary

Join Strada, a leader in people, payroll, and technology, simplifying international workforce management across 180+ countries.

Skills & Requirements

Must-have

  • ServiceNow ticket monitoring
  • ITIL process compliance
  • Customer service and ticket ownership
  • System maintenance coordination
  • Global status reporting

Nice-to-have

  • Proactive automation identification
  • Effective global communication
  • Data-driven decision making
  • Technical adaptability

Key Requirements

  • University degree or equivalent experience
  • ITIL Service Delivery qualification preferred
  • Proven experience with ServiceNow
  • Experience with Power Platform
  • Work authorization in the Employing Country

Work Rights

Must have work authorization

Tailored Resume

Cover Letter