Customer Experience Manager

Harbingermotors

Garden Grove, CA, United States
Base: $80,000 - $120,000 usd; bonus/equity: early-...
On-site
Customer journey mapping
Voice of the customer program
Cx measurement tools
Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support

Job Summary

  • Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support.
  • Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys.
  • Comprehensive Health, Dental & Vision (HDV) – 100% employee covered, early-stage Stock Options, and robust Retirement Savings (401k, HSA, FSA).

Matching Summary

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support.

Salary

Base: $80,000 - $120,000 USD; Bonus/Equity: Early-stage Stock Options; Benefits: Comprehensive Health, Dental & Vision, Robust Retirement Savings, Generous Paid Time Off

Skills & Requirements

Must-have

  • Customer journey mapping
  • Voice of the Customer program
  • CX measurement tools
  • Operational process improvement
  • Customer advocacy

Nice-to-have

  • Customer-first mindset
  • Scaling environment experience
  • Field operations experience

Key Requirements

  • 5+ years of experience in CX, Customer Success, or Operations
  • Expert proficiency in CX measurement tools
  • Experience in Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries
  • Exceptional written and verbal communication skills
  • Demonstrated ability to manage complex projects

Work Rights

Not specified

Tailored Resume

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