Phone Operator

Lisinski Law Firm

Costa Rica, Costa Rica
**
Bilingual spanish english proficiency
High school diploma or equivalent
Microsoft office suite proficiency
** The Lisinski Law Firm is seeking a bilingual Phone Operator to enhance client support and service experience in their humanitarian immigration practice. The ideal candidate will possess strong communication skills, customer service experience, and the ability to manage multiple tasks efficiently in a remote work environment. **

Job Summary

  • The Phone Operator serves as the front door to the client experience, setting the tone for Red Carpet service by being knowledgeable, calm, and welcoming.
  • Operators are responsible for answering inbound calls and texts promptly, determining the nature of the inquiry, and directing it to the appropriate team member while maintaining confidentiality.
  • The firm offers a comprehensive benefits package including paid time off, locally aligned health benefits, and retirement contributions based on local legal standards.

Matching Summary

Match Score: 75

** The Lisinski Law Firm is seeking a bilingual Phone Operator to enhance client support and service experience in their humanitarian immigration practice. The ideal candidate will possess strong communication skills, customer service experience, and the ability to manage multiple tasks efficiently in a remote work environment. **

Skills & Requirements

Must-have

  • Bilingual Spanish English proficiency
  • High school diploma or equivalent
  • Microsoft Office Suite proficiency

Nice-to-have

  • Previous customer service experience
  • Positive attitude and warm demeanor
  • Excellent problem-solving skills

Key Requirements

  • Bilingual (Spanish/English) B1-B2 level
  • High School Diploma or equivalent
  • Prior customer service experience preferred

Work Rights

Not specified

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