Sr Manager, Customer Care

PPD (Thermo Fisher) UK

Budapest, Hungary
Customer service team leadership
Operational data management
Process improvement and automation
Thermo Fisher Scientific is the world leader in serving science with a mission to enable customers to make the world healthier, cleaner and safer

Job Summary

  • Thermo Fisher Scientific is the world leader in serving science with a mission to enable customers to make the world healthier, cleaner and safer.
  • The Senior Manager will lead a large Customer Care team in Budapest, focusing on driving customer experience and operational efficiency in EMEA.
  • The role involves managing team leaders and members, setting clear goals, participating in strategic initiatives, and fostering continuous improvement.

Matching Summary

Thermo Fisher Scientific is the world leader in serving science with a mission to enable customers to make the world healthier, cleaner and safer.

Skills & Requirements

Must-have

  • Customer service team leadership
  • Operational data management
  • Process improvement and automation
  • Stakeholder management
  • KPI management and tracking
  • Budget management

Nice-to-have

  • Cross-functional collaboration
  • Coaching and mentoring skills
  • Experience with commercial and accounting areas
  • Continuous improvement mindset
  • Strong communication and relationship building

Key Requirements

  • 5-8+ years managing customer service teams
  • Bachelor’s degree
  • Fluency in English
  • Experience managing budgets
  • Proven senior-level influencing and coaching
  • Experience in stakeholder management

Work Rights

Not specified

Tailored Resume

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