Senior Product Manager Knowledge (sanctions, Screening, Gco, Lea)

756

Unknown, Unknown, Australia
Not specified; not specified; not specified
Not specified
Knowledge management experience
Ai output validation skills
Customer-centric design thinking
CommBank’s Financial Crime Operations team is seeking a Senior Product Manager to lead initiatives in knowledge management and product delivery, focusing on enhancing operational efficiency and customer experience. The ideal candidate should possess strong leadership skills, a deep understanding of customer needs, and experience with AI technologies in a complex operational environment

Job Summary

  • The role involves leading strategic initiatives within the Financial Crime Operations team to ensure effective governance and design delivery across a large operational environment.
  • You will act as the content owner for customer-facing collateral, validating AI-generated outputs to maintain quality standards and support operational efficiency.
  • The position requires translating complex business requirements into actionable product assets while staying abreast of regulatory changes in AML/CTF and sanctions.

Matching Summary

Match Score: 85

CommBank’s Financial Crime Operations team is seeking a Senior Product Manager to lead initiatives in knowledge management and product delivery, focusing on enhancing operational efficiency and customer experience. The ideal candidate should possess strong leadership skills, a deep understanding of customer needs, and experience with AI technologies in a complex operational environment.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Knowledge management experience
  • AI output validation skills
  • Customer-centric design thinking
  • Financial crime domain knowledge
  • Regulatory compliance awareness

Nice-to-have

  • Strong stakeholder engagement
  • Change management expertise
  • Content strategy background
  • Operational efficiency focus
  • Collaborative problem solving

Key Requirements

  • Proven experience in knowledge management or product delivery
  • Background in content strategy and customer-centered design
  • Experience leading technology and AI-enabled change at scale

Work Rights

Not specified

Tailored Resume

Cover Letter