Product Support Manager, Warehouse Trucks

linde-mh.ie

Summerville, SC, United States
Extensive overnight travel throughout north america (75%).
5+ years dealer/customer contact experience
Ac-dc electrical diagnosis skills
Hydraulics diagnosis expertise
The Warehouse Product Support Manager at Linde Material Handling is responsible for providing technical assistance and training to dealers for warehouse trucks across North America. This role demands strong technical skills, mechanical expertise, and a high level of communication to enhance product quality and dealer support

Job Summary

  • The role involves providing technical assistance and training to dealers across North America to support KION warehouse products.
  • Responsibilities include resolving product issues rapidly, documenting events via the KION community portal, and training technician staff on diagnostic tools.
  • The position requires extensive overnight travel up to 75% throughout North America to provide on-site support and demonstrations.

Matching Summary

Match Score: 85

The Warehouse Product Support Manager at Linde Material Handling is responsible for providing technical assistance and training to dealers for warehouse trucks across North America. This role demands strong technical skills, mechanical expertise, and a high level of communication to enhance product quality and dealer support.

Skills & Requirements

Must-have

  • 5+ years dealer/customer contact experience
  • AC-DC electrical diagnosis skills
  • Hydraulics diagnosis expertise
  • Troubleshooting forklift products
  • Reading technical parts drawings

Nice-to-have

  • Experience with Linde products
  • Knowledge of service software tools
  • Background in automotive or industrial equipment
  • Proficiency in Microsoft Office applications
  • Experience with warranty claims

Key Requirements

  • Bachelor's Degree preferred
  • 5+ years of varied dealer/customer contact experience
  • Ability to travel up to 75%

Work Rights

Not specified

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