Onboarding Agent With Spanish/portuguese

SumUp

Sofia, Bulgaria
Not specified; benefits: 25 days pyid leave; + : m...
On-site
Fluency in spanish or portuguese
Written and spoken english proficiency
Non-voice communication via email
SumUp is seeking an Onboarding Agent fluent in Spanish or Portuguese to support small to medium-sized European businesses through non-voice communication. The role will focus on verifying merchant registration documents and ensuring compliance with regulations while working within a global, inclusive company culture

Job Summary

  • The role involves facilitating the verification process for small to medium European businesses while ensuring compliance with AML regulations.
  • Candidates must be fluent in Spanish or Portuguese as well as English to communicate effectively with clients via email only.
  • SumUp offers extensive benefits including 25 days of paid leave, a sabbatical after three years, and access to health insurance and therapy sessions.

Matching Summary

Match Score: 85

SumUp is seeking an Onboarding Agent fluent in Spanish or Portuguese to support small to medium-sized European businesses through non-voice communication. The role will focus on verifying merchant registration documents and ensuring compliance with regulations while working within a global, inclusive company culture.

Salary

Not specified; Benefits: 25 days paid leave; Additional: Monthly digital food vouchers and learning budget

Skills & Requirements

Must-have

  • Fluency in Spanish or Portuguese
  • Written and spoken English proficiency
  • Non-voice communication via email
  • Reviewing merchant registration documents
  • Compliance with AML regulations

Nice-to-have

  • Previous experience with high volume email queries
  • Strong time management skills
  • Comfortable working with data
  • Enthusiastic and willing to learn
  • Ability to work independently and in a team

Key Requirements

  • Fluency in Spanish/Portuguese and English required
  • Experience handling support email queries preferred
  • Must be comfortable working on-site in Sofia

Work Rights

Not specified

Tailored Resume

Cover Letter