Lead - Service & Selling, Nike Unite Kitakyushu

Nike

Kitakyushu, Japan
**
Customer experience excellence
Staff development and training
Store operations management
** Nike is seeking a Lead - Service & Selling for its Kitakyushu store, responsible for enhancing customer and employee experiences. The ideal candidate will possess strong leadership skills, a passion for sports, and retail experience to elevate service quality and meet key performance indicators. **

Job Summary

  • Support Head Coaches and staff to deliver premium consumer experiences and accelerate business through global and geography program implementation.
  • Plan daily and short-term tasks to support staff education and capability development, aiming for a premium employee experience.
  • Lead the frontline with specific actions to improve customer satisfaction and KPIs through customer service, understanding team priorities.

Matching Summary

Match Score: 75

** Nike is seeking a Lead - Service & Selling for its Kitakyushu store, responsible for enhancing customer and employee experiences. The ideal candidate will possess strong leadership skills, a passion for sports, and retail experience to elevate service quality and meet key performance indicators. **

Skills & Requirements

Must-have

  • Customer experience excellence
  • Staff development and training
  • Store operations management
  • Driving KPI improvements
  • Nike brand passion and product knowledge

Nice-to-have

  • Leadership and execution skills
  • Problem-solving and decision-making
  • Strong relationship building
  • Fashion trend sensitivity

Key Requirements

  • Retail sales and team leadership experience
  • Retail and apparel knowledge
  • English language skills (TOEIC 470 preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter