Director, Business Operations (customer Experience)

EverCommerce

United States
Base: $155,000 to $180,000 usd py; bonus/equity: n...
Hybrid
Cx systems transformation and consolidation
Vendor selection for cx platforms
Cx systems consolidation roadmap
EverCommerce is seeking a Director of Business Operations (Customer Experience) to lead the transformation and optimization of its EverPro business unit's customer experience operations. The ideal candidate will have extensive experience in business operations within a SaaS environment and will focus on consolidating systems and enhancing customer journeys

Job Summary

  • Lead the transformation, optimization, and consolidation of EverPro’s customer experience “internal products”—the platforms, data, integrations, reporting, and operational tooling.
  • Run the vendor selection process for a Customer Success platform, Customer Support platform, and Implementation/Onboarding platform and other critical CX technologies.
  • The target base compensation for this position is $155,000 to $180,000 USD per year in most US locations.

Matching Summary

Match Score: 85

EverCommerce is seeking a Director of Business Operations (Customer Experience) to lead the transformation and optimization of its EverPro business unit's customer experience operations. The ideal candidate will have extensive experience in business operations within a SaaS environment and will focus on consolidating systems and enhancing customer journeys.

Salary

Base: $155,000 to $180,000 USD per year; Bonus/Equity: Not specified; Benefits: Robust health and wellness benefits, 401k with up to 4% match, Employee Stock Purchase Program

Skills & Requirements

Must-have

  • CX systems transformation and consolidation
  • Vendor selection for CX platforms
  • CX systems consolidation roadmap
  • Develop CX performance dashboards
  • Advance AI-enabled CX capabilities

Nice-to-have

  • Cross-functional collaboration
  • Strategic and hands-on leadership
  • Curiosity in AI for Support/CS

Key Requirements

  • 8+ years of experience in Business Operations, CX Operations/BizOps, Business Systems, RevOps
  • Demonstrated ownership of Customer Support platforms and Customer Success platforms
  • Experience leading systems transformation and consolidation
  • Familiarity with common CX tooling ecosystems
  • Strong data and reporting fluency
  • Strong stakeholder management and executive communication skills
  • Ability to operate at both strategic and hands-on levels
  • Practical fluency and curiosity in AI for Support/CS
  • Experience working cross-functionally with RevOps, Sales, and Marketing teams

Work Rights

Must be eligible to work without sponsorship

Tailored Resume

Cover Letter