The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt
Job Summary
The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt.
Key duties include managing house inventory accounts, maintaining communication with customers, setting up payments, working settlements, and utilizing skip tracing tools to locate borrowers.
Newrez offers a comprehensive total rewards package including medical, dental, and vision insurance, a 401(k) with employer match, paid leave, and opportunities for community involvement through Newrez NOW.
Matching Summary
The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt.
Skills & Requirements
Must-have
Negotiate payoffs and payment programs
Contact homeowners for debt collection
Manage house inventory accounts
Utilize skip tracing tools
Adhere to FDCPA/CFPB guidelines
Nice-to-have
Invest in employee growth and wellbeing
Show up for customers and communities
Empower employees and encourage innovation
Key Requirements
High school education required
1+ years collection experience preferred
Post charge off/deficiency balance collections experience a plus
Ability to work in a fast-paced, stressful environment