Experian is seeking an Assistente De Atendimento PCD in São Paulo, Brazil, to serve as a technical focal point, ensuring excellent service by analyzing technical issues and improving processes. The role requires strong communication skills and experience in technical support, with a focus on collaboration within diverse teams
Job Summary
Act as a technical focal point between clients, product teams, and internal departments, ensuring excellent service with a focus on technical analysis, product understanding, and continuous process improvement.
Provide technical support to internal and external clients, analyzing and resolving incidents and product-related queries, while supporting the Product team with technical information and customer feedback.
The company is committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests, prioritizing well-being.
Matching Summary
Match Score: 85
Experian is seeking an Assistente De Atendimento PCD in São Paulo, Brazil, to serve as a technical focal point, ensuring excellent service by analyzing technical issues and improving processes. The role requires strong communication skills and experience in technical support, with a focus on collaboration within diverse teams.
Skills & Requirements
Must-have
Technical customer support
Product analysis and feedback
Incident and bug management
Process documentation and improvement
Nice-to-have
Collaborative work environment
Continuous process evolution
Focus on customer success
Key Requirements
Degree in Systems Analysis and Development, Computer Science, or related fields
Experience in technical support or similar areas
Familiarity with support and ticketing management tools
Experience in identifying and handling incidents and bugs