Translate business requirements to technical specifications
As an Analyst Lead, Business Systems Analysis, you will support a portfolio of global clients by combining business analysis, technical support, and client-facing consulting
Job Summary
As an Analyst Lead, Business Systems Analysis, you will support a portfolio of global clients by combining business analysis, technical support, and client-facing consulting.
You will serve as primary technical escalation and L2 support contact for assigned clients, resolve incidents, consult on system functionality, and provide best-practice recommendations.
FIS offers opportunities to innovate in fintech, an inclusive and diverse team culture, professional development, and a work environment built on work-life balance principles.
Matching Summary
As an Analyst Lead, Business Systems Analysis, you will support a portfolio of global clients by combining business analysis, technical support, and client-facing consulting.
Skills & Requirements
Must-have
L2 technical escalation point
Client system understanding
Translate business requirements to technical specifications
API and real-time integrations
ServiceNow and Jira experience
Nice-to-have
Postman or similar tools
Bankcard and payments domain knowledge
Code and database analysis exposure
ITIL, PMP, or similar certification
Key Requirements
2-4 years of relevant experience
Bachelor's or Master's degree in IT or related field