Representative,  credit And Customer Engagement

Fairstone Bank

Montreal, Quebec, Canada
Shift premium: 10% for hours outside 8:30 am – 5 p...
Hybrid
Excellent verbal and written english and french communication skills
Experience in customer service or call center environment
Ability to multi-task in a fast-paced environment
Fairstone Bank is Canada's leading alternative lending bank offering innovative financial solutions to diverse customers including newcomers and small-business owners

Job Summary

  • Fairstone Bank is Canada's leading alternative lending bank offering innovative financial solutions to diverse customers including newcomers and small-business owners.
  • As a Representative, Credit and Customer Engagement, you will resolve complex inquiries, evaluate credit applications, and support loan applications across multiple communication channels.
  • The role offers an award-winning culture recognized as a Great Place to Work Canada 2025 with comprehensive benefits including health coverage and a 7% employer retirement match.

Matching Summary

Fairstone Bank is Canada's leading alternative lending bank offering innovative financial solutions to diverse customers including newcomers and small-business owners.

Salary

Shift premium: 10% for hours outside 8:30 am – 5 pm; 10% for Saturday hours; Base rate not specified

Skills & Requirements

Must-have

  • Excellent verbal and written English and French communication skills
  • Experience in customer service or call center environment
  • Ability to multi-task in a fast-paced environment
  • Proficiency with Microsoft Office Suite and Outlook
  • Flexibility to work all shifts including weekends

Nice-to-have

  • Strong analytical and problem-solving skills
  • Collaborative team player across departments
  • Tech-savvy mindset for learning new systems quickly
  • Interest in promoting financial products through cross-selling

Key Requirements

  • Bilingual proficiency in English (60%) and French (40%)
  • Prior experience in customer service, sales, or call center roles
  • Availability to work Monday to Sunday shifts as per department hours

Work Rights

Not specified

Tailored Resume

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