Homeowner Advocacy Analyst- Servicing

Newrez

Coppell, TX, United States
On-site
Investigate borrower inquiries
Track investor complaints
Analyze regulatory compliance
Newrez is seeking a Homeowner Advocacy Analyst to join their Compliance department in Coppell, TX. The role involves investigating and resolving borrower, investor, and regulatory inquiries, emphasizing strong analytical and communication skills

Job Summary

  • The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, investigate, respond to, and track borrower, investor, and regulatory inquiries or complaints.
  • This multifaceted position is dedicated to assisting and supporting borrowers and investors with their concerns while collaborating closely with internal departments.
  • We offer benefits, programs, and perks that support you in every aspect of your life, including medical, dental, and vision insurance, and a 401(k) Retirement plan with employer match.

Matching Summary

Match Score: 85

Newrez is seeking a Homeowner Advocacy Analyst to join their Compliance department in Coppell, TX. The role involves investigating and resolving borrower, investor, and regulatory inquiries, emphasizing strong analytical and communication skills.

Skills & Requirements

Must-have

  • Investigate borrower inquiries
  • Track investor complaints
  • Analyze regulatory compliance
  • Communicate with QA Auditors
  • Manage caseloads effectively
  • Resolve customer concerns efficiently

Nice-to-have

  • Embody empathy and analytical abilities
  • Adapt language and style
  • Embrace challenges with enthusiasm

Key Requirements

  • Bachelor’s degree or higher
  • 2-4 years' experience in mortgage industry
  • Proficiency interpreting mortgage regulations
  • Expertise researching mortgage accounts
  • Demonstrated relationship management experience

Work Rights

Not specified

Tailored Resume

Cover Letter