Customer Service Representative

Express Scripts

Rotational shift schedule (includes weekends)
International claims handling experience
Rotational shift schedule including weekends
Effective communication via phone and email
Express Scripts is seeking a Customer Service Representative to handle international claims for medical expense reimbursements. The role involves managing customer queries through various communication channels and requires a commitment to customer satisfaction and operational efficiency

Job Summary

  • The role involves providing timely and accurate responses for international medical expense reimbursement claims through a dedicated communication system.
  • Employees must work on a rotational shift schedule that includes weekends to support incoming call inflow and manage difficult queries requiring expert escalation.
  • The position requires taking ownership of challenging files and proactively optimizing unit workflows to achieve set performance targets.

Matching Summary

Match Score: 85

Express Scripts is seeking a Customer Service Representative to handle international claims for medical expense reimbursements. The role involves managing customer queries through various communication channels and requires a commitment to customer satisfaction and operational efficiency.

Skills & Requirements

Must-have

  • International claims handling experience
  • Rotational shift schedule including weekends
  • Effective communication via phone and email

Nice-to-have

  • Proactive workflow optimization skills
  • Ability to handle high-value files
  • Cooperative team environment focus

Key Requirements

  • Availability for rotational shifts including weekends

Work Rights

Not specified

Tailored Resume

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