Customer Experience/service Technology Business Consultant

Accenture

California, US
Base: $59,100 to $196,000; bonus/equity: bonus opp...
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Customer service transformation experience
Genai experimentation
Large scale technology delivery
** Accenture is seeking a Customer Experience/Service Technology Business Consultant to help clients optimize their customer service solutions through the integration of technology and innovative approaches. The ideal candidate will have extensive experience in customer service consulting and a strong understanding of digital technology in customer interactions. **

Job Summary

  • Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals.
  • Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
  • Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Matching Summary

Match Score: 75

** Accenture is seeking a Customer Experience/Service Technology Business Consultant to help clients optimize their customer service solutions through the integration of technology and innovative approaches. The ideal candidate will have extensive experience in customer service consulting and a strong understanding of digital technology in customer interactions. **

Salary

Base: $59,100 to $196,000; Bonus/Equity: Bonus opportunities; Benefits: Medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, paid holidays, and paid time off

Skills & Requirements

Must-have

  • Customer service transformation experience
  • GenAI experimentation
  • Large scale technology delivery
  • Agile, fast-paced environment
  • Customer service platform technologies
  • Cloud (SaaS) solutions for Service

Nice-to-have

  • Conversational AI platforms
  • Benchmarking analysis
  • Creative and analytical thinking

Key Requirements

  • Minimum of five (5) years of consulting experience in customer service
  • 3+ years of experience with Cloud (SaaS) solutions for Service
  • 3+ years of experience with Customer service platform technologies
  • 1+ years of experience with Artificial intelligence and front-end digital platforms
  • 3+ years of functional knowledge in two or more customer service areas

Work Rights

Not specified

Tailored Resume

Cover Letter