Senior Executive / Executive - Maintenance

KONE International

Kolkata, India
**
Customer relationship management
Equipment safety and performance
Safe working practices
** KONE International is seeking a Senior Executive/Executive in Maintenance to enhance customer satisfaction and ensure service quality for their elevator and escalator operations in Kolkata, India. The role emphasizes customer relationship management, service operations, and safety, with opportunities for career progression and a supportive work environment. **

Job Summary

  • The role is responsible for ensuring customer satisfaction through quality service and proactive on-site communication regarding callout ETAs and job completion.
  • Employees must be accountable for equipment safety, identifying site risks, and taking immediate action in high-risk situations while adhering to strict safety instructions.
  • KONE offers comprehensive learning and development programs within a global organization focused on creating an innovative and collaborative working culture.

Matching Summary

Match Score: 75

** KONE International is seeking a Senior Executive/Executive in Maintenance to enhance customer satisfaction and ensure service quality for their elevator and escalator operations in Kolkata, India. The role emphasizes customer relationship management, service operations, and safety, with opportunities for career progression and a supportive work environment. **

Skills & Requirements

Must-have

  • Customer relationship management
  • Equipment safety and performance
  • Safe working practices
  • Scheduled maintenance execution
  • Spare parts inventory management

Nice-to-have

  • Ambassador attitude towards customers
  • Sales lead generation capability
  • Training and coaching skills
  • Continuous improvement mindset
  • Collaborative team culture

Key Requirements

  • Familiarity with lift and associated technology
  • Ability to attend proposed training sessions
  • Experience in executing planned maintenance and callouts

Work Rights

Not specified

Tailored Resume

Cover Letter